Tour of Elegance

Contacts

Address:
14007 Midland Road, Poway, CA 92064
Get directions

Website:
tourofelegance.com

Phone number:
+1 000-000-0000

Categories:
Establishment   Clothing store  

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Reviews about Tour of Elegance

• Jessica Hepworth

  Aug, 23 2018
  ★ ★ ★ ☆ ☆
  When I went to Erin's store in March 2017, she helped me find my dream dress and I was so excited to be working with her. My dress was quoted to come in in July, and in late August I reach out to Erin for an update, but she was hard to get a hold of. Over the next 6 weeks, I had to call and follow up with her because my dress was still not in even though she told me on several occasions that it would be shipping the following weeks. It never did and she never communicated to me what the issue was. She would say she would get back to me and she never did, I had to follow up. This was very stressful and worrisome since my wedding was only 4 weeks away and there was no definite date for when my dress would arrive. I was at my bachlorette party, supposed to be enjoying my weekend, and I had to reach out to her again to let her know I needed a tracking number or a refund on my dress the following Monday so I could look into other options if my dress didn't come in. It wasn't until this point that she let me know it was the designer who was delayed and was then that she started to offer me alternatives in case my dress didn't come. I was very disappointed in the customer service I received; such a difference from when I bought my dress to trying to get an accurate update on when it would arrive. Compared to all the other vendors I have worked with planning my wedding, I felt the least amount of care and attention from my bridal boutique. My dress finally came in 3 weeks before my wedding, but the stress of the experience was not what I would have expected. And she didn't even provide a garment bag. I had to pay for one from the seamstress who altered my dress. It wasn't even built in to the cost of the dress so I would feel it was an extra touch of service. I don't even want to leave a negative review, but I do want to share my experience in working with a small boutique. Hopefully no one else had to stress on the most important detail of their wedding with little communication as to what was going on.
• ronda hale

  Feb, 12 2018
  ★ ★ ★ ★ ★
  This boutique has the charm and elegance of another time and the dedicated focus to the bride is incredible. The owner Erin is passionate about making each bride feel as though they are her only client. I love this bridal boutique and would give 10 stars if I could.

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